Free Shipping & additional discount
|Zones||Country of destination (*excluding Islands)||Free Shipping if order >||Shipping cost if order < Free shipping amount||2% additional discount if order >||4% additional discount if order >|
|Zone 1||Belgium, Germany, Netherlands, Luxembourg||500€||15€ + 10% of order value||1200€||3000€|
||France, Poland, Austria, Czech republic||600€||
20€ + 10% of order value
||Italy (north), Spain, Denmark, Hungary, Slovenia, Slovakia, Lithuania, England||800€||
25€ + 10% of order value
||Portugal, Italy (south), Croatia, Scotland, Latvia, Sweden,Ireland||1000€||
50€ + 10% of order value
100CHF + 10% of order value
|Zone 6||Bulgaria, Romania, Estonia
80€ + 10% of order value
||Greece, Finland, Norway||
||100€ + 10% of order value
If the order value is below the free shipping order value, we have to charge a
fixed delivery fee + 10% of the order amount
to support the transportation and administrative costs.
As our warehouse is located in Belgium, a central place for logistics, we can
deliver across all European Union countries within 1 to 5 business days
depending on the shipping location.
If the shipping location is
outside of the European Union
contact our team prior to placing an order
to get a specific shipping quote and estimate time of delivery.
Whether you are simply unhappy with your purchase or the goods are faulty, our policy allows you to return the items easily.
For unwanted items:
If you are unhappy with your purchase or have changed your mind, let us know within 14 calendar days of receiving/collecting your goods and we can issue a voucher for the cost of the goods. However, you will have to support the cost of the return shipment and the goods you are returning must be undamaged, in the original packaging, with all their intact labels, and fully suitable for re-sale.
We do not support free returns in order not to charge a premium and penalize customers that do not return their orders.
For faulty goods:
If your goods are defective, we are sorry and you must return them to us within 30 days of receiving/collecting the goods (or within a reasonable time after the discovery of the defect when it was not apparent). If we assess once we receive the goods that they are defective, you will be refunded of the cost of the goods as well as the cost of the return shipment.